Download Amaze Your Customers!: Creative Tips on Winning & Keeping by Daniel Zanetti PDF

By Daniel Zanetti

ISBN-10: 0749445572

ISBN-13: 9780749445577

ISBN-10: 1423769198

ISBN-13: 9781423769194

Daniel Zanetti, an said professional near to successful and holding buyers, explores the ways that dealers and repair services can succeed in and win over new consumers in quite a lot of industries together with: motels; salons; garages; supermarkets; well-being and relaxation facilities; insurance firms; model outlets; airways; name facilities and plenty of more.

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Additional resources for Amaze Your Customers!: Creative Tips on Winning & Keeping Your Customers

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Amazingly good! ’ Guests can choose a fish at the reception desk and have it placed in their room in an aquarium. The ‘March of the Ducks’ has become the hallmark of a hotel in Orlando, Florida. Twice a day, the ducks march along a red carpet from the hotel fountain through the reception area and back. Ducks have played a historical role here for decades and are ‘sacred’ animals. You can find them as a motif all over the hotel, from the duck-shaped pats of butter on the dining table to the soap in your room.

Once the other guests have had ample opportunity to give us the once-over, the head waiter finally manages to read his own handwriting, leads us to our table and immediately presents us with two bulky menus. ‘The wine list’ he adds and places this five-page Bible on my side of the table. ’ Once we have each selected one of the 13 different sorts of bread available, I want to resume our conversation, but I can’t for the life of me remember what it was I had been about to ask my girlfriend. We have just begun to chat about something else when the officer and gentleman turns up at our table again.

In Indonesia, rail operators installed TV sets in the first-class compartments ten years ago. In South Africa, the guard distributes the daily newspapers, as they do in airlines. In my opinion, this makes much more sense than printing a railway company magazine that hardly anyone reads anyway. In Zurich, one woman discovered a niche in the market with her ‘Coffee blitz’. Every morning she offers travellers on the municipal railway network fresh home-brewed coffee from a specially constructed canister she carries on her back.

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